Digital Operations · Portfolio
Rizal Maulana
Digital Operations Specialist & Solution Builder
Turning operational problems into practical digital solutions.
02 — The Scale
Operations at scale.
Six years of continuous Digital Operations work at BNI Kantor Pusat Malang, distilled into four points.
03 — The Problem
Large data is only useful when people can understand it.
Every reporting cycle started the same way: a large Excel export, hundreds of rows, dozens of columns — and a deadline to turn it into something a field team or a manager could actually act on.
04 — The Turning Point
So I built a better way.
Instead of repeating the same manual pass through Excel every cycle, I built a web-based tool to take on the repetitive processing — so the time could go into interpreting the data, not wrangling it.
05 — Case Study
MoniManager
ATM/CRM Operational Monitoring System — developed from real-world Digital Operations experience.
A web-based operational monitoring solution developed from real-world Digital Operations experience.
- 860+ ATM/CRM machines monitored
- 860 × 49 operational dataset
- Coverage: East Java
- Service performance: Top 1–3 nationwide
MoniManager — Web-Based ATM/CRM Operational Monitoring System. Sanitized visuals are used for portfolio presentation.
06 — Impact
From data to action.
Based on internal performance assessment; detailed company data is not publicly disclosed.
07 — Selected Projects
Selected Projects
Selected digital solutions built to solve practical operational and business problems.
08 — Excel Business Solutions
Excel Business Solutions
09 — Experience
6+ years of continuous Digital Operations experience.
The service provider changed periodically while the core Digital Operations assignment continued at BNI Kantor Pusat Malang.
10 — Skills
Where operations meets data and technology.
12 — Contact
Have an operational problem worth solving?
Open to opportunities in: